Transforming Customer Experience, One Interaction at a Time
At NABK Bookkeeping Services, we empower businesses to maximize the performance of their contact centers covering everything from process enhancements and technology integration to boosting workforce efficiency and elevating customer satisfaction.
Whether you operate an in-house team or oversee an outsourced contact center, our solutions are built to lower operational costs, enhance agent productivity, and deliver exceptional customer experiences at every touchpoint.
Proven track record to reduce operational costs
Expertise across multiple vertical
Customized solutions
Scalable support — from startups to enterprise-level centers
Measure results based on key performance indicator
We categorize and match every business transaction to the right account, ensuring your books reflect reality. Bank and credit card reconciliations identify discrepancies early, so you always know your cash position.
Whether you’re in tech, finance, retail, or healthcare, NABK tailors solutions to fit your industry context and regulatory demands.
From early-stage startups to enterprise-scale operations, NABK adapts its offerings ensuring your team grows smarter, not just bigger.
Every initiative is anchored in measurable outcomes ranging from average handle time and first-call resolution to customer satisfaction and net promoter score.
We evaluate your end-to-end workflows to identify bottlenecks, reduce call handling time, and streamline IVR design for supreme customer experience.
From IVR redesign and CRM integration to chatbots and AI tools — we ensure your tech stack supports both your CSRs, your customers and stakeholders alike.
Service Level | Scope | Monthly Fee (CAD) |
CX Audit | One-time review and recommendations | $3,000 – $7,500 |
Optimization Project | Workflow redesign, tech integration, and training | $7,500 – $25,000 |
Managed Support | Ongoing monthly support and performance tracking | $2,000 – $5,000/month |
Hourly Consulting | Strategy sessions, training, or audits | $150 – $300/hour |
Whether you need a full transformation of your center or a quick CX tuning, NABK Bookkeeping Services is ready to help every step of the way. Let us help you improve your first-call resolution rate, reduce wait times, and turn every customer touchpoint into a pleasant and memorable experience.
Get in touch today for a free consultation!
